Brand Ambassador - Monogram Design Centre

Brand Ambassador – Monogram™ Design Centre

MC Commercial Inc. (GE APPLIANCES CANADA) a global company which designs produces and distributes major home appliances to more than 70 countries around the world.  Our Canadian portfolio includes GE, GE Profile, GE Café and Monogram.  We are committed to providing our customers with the very best products and services…always. The Monogram™ Design Centre is an exciting first in the Canadian Market incorporating elements of design and culinary inspiration into the appliance experience.

As a Monogram Brand Ambassador you will be entrusted to provide white glove concierge personalized customer support and offer a prestigious lifestyle experience for our refined clientele.  This is a great opportunity for an outgoing and dynamic person who is motivated by providing world class customer service and has a passion for cultivating a luxurious lifestyle and creating memorable experiences. The ideal candidate will be able to integrate their in-depth appliance product knowledge, and attention to detail into a successful client interaction through the entire sales and post sales process. 

Major Responsibilities of the Role:

Ability to work out of the Monogram Design Centre located in Toronto and our corporate office in Burlington

Interact daily with consumers, dealers, trade and members of the design committee in person and over the phone/email and live chat

Provide white glove service by recommending tailored solutions to the customer to drive brand loyalty and ensure superior after sale service and support

The candidate will be a subject matter expert on the premium products and able to address installations inquiries

Identify opportunities to enrich consumer experience by providing lifestyle solutions

Administrative support including maintaining the appointment calendar, tracking tool and dealer communications

Address inquiries by designers, trades and consumers related to product selection and specification

Assist with coordinating events, training logistics and preparation of training materials and additional event planning duties

Ability to multitask with strong time management skills while balancing administrative and customer service requests

Prepare and deliver effective and engaging presentations and demonstrations of all brand products to consumers and clients in small to medium sized groups

Host customer, training, and trade events delivering consistent brand messaging

Assist with showroom readiness and presentation to ensure the showroom experience exceeds expectations, minor food preparation, housekeeping, arrangement and staging involved on a daily basis

Ability to work independently with little supervision

Attend training and development opportunities as required

Executing monthly plans and priorities as defined by the Monogram Business Development Manager and Showroom Manager

Collaborate with internal stakeholders

This is an entry level position with potential for growth into a sales role within Canada.

Qualifications:

2-3 year of sales experience within premium luxury brands; high end appliance experience is preferred

Minimum of 5 years customer service in person and over the phone/email

University or College degree/certification or equivalent work experience

Intermediate computer skills and the ability to work with Excel, PowerPoint and Word are required

Outstanding guest services skills and sophisticated verbal & written communication skills

Ability to blog and post on social media

Ability to communicate with trade, industry professionals and consumers in a professional and responsive manner

Driven to acquire the resources and required product and design knowledge leading to effective audience interactions and becoming a subject matter expert

Ability to multitask and liaison with effective time management skills is required for success with event planning and administrative tasks

Strong problem solving skills, and the ability to organize and plan work independently are essential to this function

Comfortable working in a culinary environment

Commitment to engaging in ongoing learning

Ability to have a flexible working schedule (able to work week-ends and some evenings)

Fluently Bilingual (English and French) is an asset