Job Description

Sr. Director of Excellence, Shared Services


As the Shared Services Operational Excellence Director, you will and provide leadership to developing critical operational capabilities. You will also provide ongoing support for the continuous improvement of service delivery operations providing expertise and support in applying best practices that drive operational excellence in all we do. This role will be responsible for the strategic roadmap of Shared Service functions, as it relates to driving operational excellence and efficiency to quickly and deploy agile service delivery throughout the Enterprise.


Key Responsibilities

  • Design and support transformation initiatives across Shared Services Groups in alignment with Strategic House Objectives ensuring long-term impact and sustainability
  • Provide leadership to set the long-term strategic direction for Shared Services Operational Processes
  • Drive operational excellence through processes that enhance the agility and performance of the Shared Service Organizations, with strong execution
  • Leading process improvement programs, from set-up to implementation; providing on-the-ground process management and improvement expertise
  • Oversee delivery of OPEX portfolio of initiatives with accountability for delivering agreed outcomes
  • Guide business / process owners and their teams in becoming self-sustaining in new processes/ operational capabilities

Key Qualifications

  • Bachelor's degree in Industrial Engineering or related field
  • Industrial Engineering experience (or similar), including preferably *Kaizen, Lean, or Six Sigma certification
  • Lean transformation experience and understanding of lean principles with a proven track record of changing culture and getting results
  • Able to build effective Business Cases, Transformation Plans, Operating Model Proposals and Process Improvement Recommendations
  • Proven project management skills and experience; strong financial acumen
  • Able to travel nationally up to 50%


Application Instructions

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