Job Description

IT Endpoint Support Specialist 


Position Summary

The IT Endpoint Engineer is responsible for maintaining endpoint images, automated deployment, installation/configuration, operation, troubleshooting and maintenance for all endpoint computers, tablets, software, and related infrastructure. The Endpoint Engineer position requires team collaboration as well as ongoing technical development to ensure that system hardware, operating systems, software systems, and related processes adhere to the company’s standards.  This person will be expected to contribute to the overall system architecture and provide testing & input to leadership for system design, tools & Purchasing decisions.

Essential Job Duties and Responsibilities

Job Duty


Endpoint Imaging, Support & Maintenance

·       Build, Maintain and troubleshoot, approved endpoint computer/tablet images.

·       Build, configure, and troubleshoot hardware/software enhancements, application deployments, and infrastructure up-grades.

·       Provide hands-on system administration support, system maintenance, and operational support for supported hardware & systems

·       Work with various vendors, depts and peers to ensure proper deployment & troubleshooting for endpoint systems.

·       Take ownership of assigned tasks through completion according to project prioritization.

·       Diagnose and correct computer systems issues/Recommend software and hardware & infrastructure enhancements.


·       Clearly communicate updates and progress on projects upon request.

·       Exhibit high level of on-call customer service abilities

·       Demonstrate strong verbal & written communication skills when communicating with Associates at all levels

·       Ensure PC communication & connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet.

General Administration

·       Able to think independently and make critical business decisions regarding client related infrastructure and overall application architecture.

·       Work independently and in a group environment to complete tasks according to deadlines and requirements.

·       Be adaptable to changes in priority and include proper parties in decision making as necessary.

·       Insure proper & consistent support records are maintained

·       Provide device & system testing with reported results



























Supervisory Responsibilities


Direct Reports

- This position does not have supervisory responsibilities for direct reports


Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports


Travel and/or Driving Requirements


- Travel and Driving are not essential duties or functions of this job 


Minimum Qualifications

Education Level: (Required):        Associate's Degree   or equivalent experience


  (Preferred):     Bachelor's Degree  or equivalent experience                        


Field of Study/Area of Experience:  Computer Science, Information Technology or a related discipline


  1-3 years of experience in:

  • IT Systems Administration
  • SCCM, Scripting
  • VMWare
  • Networking, applications & OS support


Skills, Knowledge and Abilities

  • Excellent verbal and nonverbal communication skills
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Strong computer skills experience with desktop hardware & application support
  • Working knowledge of end-user computing environment, Microsoft Active Directory, and GPO
  • Working knowledge of Microsoft System Center Configuration Manager (SCCM), Microsoft Endpoint Manager (Intune), JamF, and Mobile Iron MDM & MAM solutions tools.
  • Advanced level knowledge of PC software applications and a strong understanding of PC operating systems (on-premise and cloud)
  • Experience with Windows Client Technologies (such as Windows 10, Microsoft Office, Browsers, Scripting, Registry, Command line, System Management Tools)
  • Advanced knowledge of Microsoft, Apple & Android applications/hardware
  • Working knowledge of Mobile Device Management software, policies, and support procedures
  • Understanding of cybersecurity: Password and Data handling processes
  • Working knowledge of the following communication and connectivity systems required: Microsoft TCP/IP, networking protocols, network printing/printer troubleshooting, file sharing, RDP, Internet application connectivity, Screen Connect, TeamViewer
  • Certifications:
    • MCSE - Server Infrastructure, VMWare VCP, and CCNA a plus (Not Required)
    • A+ certification is a plus (Not Required)
    • Network+ certification is a plus (Not Required)



Environmental & Physical Requirements


Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to answer, hear and speak clearly on a telephone, ability to enter data on a computer, report on time to scheduled work location and lift up to 15 pounds to assist with processing incoming and outgoing equipment.



Additional Information Regarding ASM Job Duties and Job Descriptions


Job duties include additional responsibilities as assigned by one’s supervisor or another manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).


Pay for this position- $26.00 per hour

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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